Privacy Policy

Last updated: 18 October 2025

This Privacy Policy explains how Lait De Choco (“we”, “our”, “us”) collects, uses, and protects your personal information when you visit or make a purchase through laitdechoco.com (the “Site”).

By using our Site, you agree to the collection and use of information in accordance with this policy.

1. Collecting Personal Information

When you visit our Site, we collect certain information to help us provide and improve our services. This includes:

Device Information

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  Examples: IP address, browser type, time zone, cookie data, pages viewed, and how you interact with the Site.
  
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  Purpose: To load our Site correctly, monitor performance, and optimize your browsing experience.
  
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  Source: Automatically collected via cookies, log files, and similar technologies.
  
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  Shared with: Our website hosting and analytics partners, including Shopify and Google Analytics.
  

Order Information

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  Examples: Name, billing address, shipping address, payment information, email, and phone number.
  
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  Purpose: To process your order, manage payment, arrange shipping, and communicate with you.
  
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  Source: Collected directly from you.
  
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  Shared with: Shopify and other trusted partners (such as payment processors or couriers).
  

Customer Support

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  Purpose: To provide help and respond to your requests.
  
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  Source: Collected directly from you when you contact us.
  

2. Minors

Our Site is not intended for children under 16. We do not knowingly collect personal data from minors. If you believe your child has shared information with us, please contact us at hello@laitdechoco.com to request deletion.

3. Sharing Personal Information

We only share your information with trusted service providers who help us operate our business — for example:

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  Shopify, which powers our online store: Shopify Privacy Policy
  
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  Google Analytics, to understand customer behavior: Google Privacy Policy
  

We may also share your information if required by law or to protect our legal rights.

4. Behavioural Advertising

We may use your information to show you relevant offers or updates.

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  You can opt out of Google Analytics tracking here.
  
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  Learn more about targeted ads via the Network Advertising Initiative.
  

5. Lawful Basis for Processing (GDPR)

If you are in the European Economic Area (EEA), we process your data under one or more of the following legal bases:

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  Your consent;
  
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  To perform a contract (e.g., fulfilling an order);
  
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  To comply with legal obligations;
  
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  For our legitimate interests, which do not override your rights and freedoms.
  

6. Retention

We keep your personal data only as long as necessary for the purposes described in this policy, unless you request deletion.

7. Your Rights (EEA Residents)

You have the right to:

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  Access and request a copy of your personal data;
  
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  Request correction, deletion, or restriction of your data;
  
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  Object to processing or withdraw consent;
  
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  Request data portability.
  

To exercise these rights, contact us at hello@laitdechoco.com.

If you’re unsatisfied with our response, you can contact your local data protection authority or the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).

8. Cookies

We use cookies to:

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  Keep our Site functioning properly;
  
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  Remember your preferences;
  
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  Analyze site traffic and improve performance.
  

You can manage or disable cookies in your browser settings.

For more about cookies, visit www.allaboutcookies.org.

9. Do Not Track

Our Site does not currently respond to “Do Not Track” browser signals.

10. Data Transfers

Your information may be processed in other countries (including Canada and the U.S.) through our service providers such as Shopify. All transfers comply with GDPR requirements.

Learn more in Shopify’s GDPR Policy.

11. Changes

We may update this Privacy Policy from time to time. Updates will be posted here, with a revised “Last updated” date.

12. Contact

If you have questions or complaints about this policy, you can contact us at:

📧 hello@laitdechoco.com

📍 Amsterdam, The Netherlands

Terms of Service

Last updated: 18.10.2025

Overview

This website is operated by Lait De Choco. Throughout the site, the terms “we”, “us”, and “our” refer to Lait De Choco.

By visiting our site and/or purchasing something from us, you engage in our Service and agree to be bound by these Terms of Service (“Terms”).

These Terms apply to all users of the site, including but not limited to browsers, customers, and content contributors.

Please read these Terms carefully before using our website. By accessing any part of the site, you agree to be bound by them. If you do not agree, you may not access the website or use our services.

Our online store is hosted by Shopify Inc., which provides the e-commerce platform that allows us to sell our products to you.

1. Online Store Terms

By agreeing to these Terms, you confirm that you are at least the age of majority in your country of residence or that you have consent from a parent or guardian.

You may not use our products for any unlawful or unauthorised purpose. You must not transmit any worms, viruses, or destructive code.

Any breach of these Terms will result in the immediate termination of your access to our Service.

2. General Conditions

We reserve the right to refuse service to anyone at any time.

You understand that your non-payment data (excluding credit card information) may be transferred unencrypted over various networks. Payment details are always encrypted during transfer.

You agree not to reproduce, duplicate, copy, sell, or exploit any portion of the Service without written permission from us.

3. Accuracy, Completeness and Timeliness of Information

We are not responsible if information on this site is inaccurate or incomplete. The content is provided for general information and should not be relied upon as the sole basis for decision-making.

We reserve the right to modify the contents of this site at any time. You agree that it is your responsibility to monitor changes.

4. Modifications to the Service and Prices

Prices for our products are subject to change without notice.

We reserve the right to modify or discontinue any part of the Service without notice.

We are not liable for any modification, price change, suspension, or discontinuance of the Service.

5. Products or Services

Some products may be available exclusively online through our website and in limited quantities.

We make every effort to display our products as accurately as possible but cannot guarantee colour accuracy across devices.

We reserve the right to limit the sales of our products to any person or region, and to discontinue any product at any time.

All descriptions of products and pricing are subject to change at our sole discretion.

6. Accuracy of Billing and Account Information

We reserve the right to refuse any order you place with us.

You agree to provide accurate and complete billing and account information for all purchases.

For further details, please refer to our Shipping & Returns Policy.

7. Third-Party Links

Certain content or products available via our site may include materials from third parties.

We are not responsible for any third-party websites, products, or services and encourage you to review their terms and privacy policies carefully.

8. Personal Information

Your submission of personal data through the site is governed by our Privacy Policy, in line with the EU General Data Protection Regulation (GDPR).

9. Errors and Omissions

Occasionally there may be information on our site that contains typographical errors or inaccuracies (such as pricing, product descriptions, or availability).

We reserve the right to correct these errors or update information at any time without prior notice.

10. Prohibited Uses

You are prohibited from using the site or its content:

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  For any unlawful purpose;
  
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  To infringe upon intellectual property rights;
  
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  To upload or transmit malicious code;
  
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  To harass, defame, or discriminate against others;
  
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  To collect personal data of other users; or
  
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  To interfere with the security features of the website.
  

Violation of these terms may result in termination of your access.

11. Limitation of Liability

Our products and services are provided “as is” and “as available,” without any warranties of any kind, express or implied.

To the fullest extent permitted by law, Lait De Choco shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Service or our products.

12. Indemnification

You agree to indemnify and hold harmless Lait De Choco, its affiliates, and employees from any claims or demands arising from your breach of these Terms or violation of any law or third-party rights.

13. Severability

If any provision of these Terms is deemed unlawful or unenforceable, that provision shall be severed, and the remaining provisions shall remain in effect.

14. Termination

These Terms are effective unless terminated by either party. You may terminate them by ceasing to use our website.

We may terminate your access at any time if we believe you have violated these Terms.

15. Governing Law

These Terms are governed by and construed in accordance with the laws of The Netherlands.

Any disputes shall be subject to the exclusive jurisdiction of the courts of Amsterdam, The Netherlands.

16. Changes to These Terms

You can review the most current version of these Terms at any time on this page.

We reserve the right to update or change these Terms by posting revisions to our website. Continued use of the Service following such updates constitutes acceptance of the revised Terms.

17. Contact Information

Questions about these Terms should be sent to:

📩 hello@laitdechoco.com

Lait De Choco, Amsterdam, The Netherlands

Would you like me to also create a matching Privacy Policy that’s GDPR-compliant and written in the same refined, brand-consistent tone (required for EU websites)?